This year, it's all about being able to plan your day your way. Choose amongst ConnectWise experts, partner pros and awesome thought leaders. Whatever your business goals are for IT Nation, we have made sure to help you accomplish them. You’ll notice three categories of learning opportunities this year:
The ConnectWise building blocks – a comprehensive understanding of these high level concepts is imperative; they’re based on our Path to Success Methodology.
Once the foundation has been established, these are the necessary, indispensable best practices that will optimize your ConnectWise experience.
After you’ve implemented the essentials, these are the tools to become an expert in this topic.
Accounting & Finance
*Also available in Round 7
Jeanine Sullivan Senior Business Consultant, Certified ConnectWise Administrator, ConnectWise
Sunny Lowe President, Blue Jean Networks, LLC
Ben Arntson Business Consultant, ConnectWise
Sean Furman President, STF Consulting
Path to Success: Sales & Quoting
*Also available in Round 8
Craig Fulton Senior Business Consultant, ConnectWise
Service & Product Catalog
Chris Romano Senior Business Consultant, ConnectWise
Nathan Austin VP of Business Development, Mytech Partners, Inc.
Megan Callihan Education Manager, ConnectWise
Jamison West CEO, Arterian
Agreements & Billing
Michelle Ibrahim Senior Business Consultant, ConnectWise
Charles J. Love Director of Service and Cloud Operations, Big Sur Technologies, Inc.
Path to Success: Configurations
Topher Barrow Education Consultant, ConnectWise
Steffanie Jameson Education Consultant, ConnectWise
Chad Adams Operations Manager, Intrust IT
Mike Dabner VP Business Process & Operations, IT Weapons Inc.
Lee Pruitt Education Consultant, ConnectWise
So, You Call Yourself a CEO? Working ON the Business vs. Working IN the Business
*Also available in Round 5
Ted Garner CEO, IT Weapons
Accountability, Performance Reviews, and Results: Defining Success for the Individual and Organization
Rhoda Kreuzer President, Partners In Action, Inc.
Swimming Upstream - Prepare for the Leap from Small Customers to Medium/Large Clients
Peter High President, Metis Strategy, LLC
Pricing & Packaging Strategies: Dramatically Increase Monthly Recurring Revenue
Gary Pica CEO, TruMethods
Leveraging Principal-Led Selling to Increase Your Win Ratio, Deal Size and Deal Margin
Paul Dippell Founder & CEO, Service Leadership, Inc.
LAB: Workflows: Practical Application
Danielle Barker Business Consultant, ConnectWise
Lauren Murad Consulting Team Manager, ConnectWise
Ophelia Clarke Business Consultant, ConnectWise
Kristin Youmans Business Consultant, ConnectWise
Matt Maiorano Business Consultant, ConnectWise
Steve Hillerson Business Consultant, ConnectWise
Nancy Le Education Consultant, ConnectWise
Jennifer Six Business Consultant, ConnectWise
Jill Small Business Consultant, ConnectWise
Lessons Learned Growing from 5 to 250 Employees in Three Years
Matt Nachtrab CEO, LabTech Software
Stories from the Real World: Achieving Sales Milestones to Successfully Grow Revenue
Kent McNall CEO, Quosal
How to Hire, Fire, Compensate & Ensure Success of a Sales Professional
Alex Rogers CEO, CharTec
The Next Evolution of the MSP
Ted Roller VP, Channel Development, LogMeIn
Become an MSP Hero by Securing the Expanding Perimeter
Grayson Milbourne Security Intelligence Director, Webroot
Fuel for Your Growth: Xerox MPS Protect and Secure Your Accounts. Add Recurring Revenue to Your Business
Chris Iburg Director, Managed Print Services, Xerox Corporation & North American Resellers
White Label Cloud Computing
Sam V. Kumar President, NewCloud Networks
Solution Provider Success Panel: Reducing TCMS with HaaRmoderated by Paul Dippell
Greg VanDeWalker Senior Vice President & General Manager, GreatAmerica Financial Services Corporation
Here's to Your New Clients, All Two Million of Them
Kate Taylor Partner Manager, Dropbox
Partner Opportunities in the Microsoft Cloud
Bryan Von Axelson Sr. Partner Technology Strategist, SMB Cloud Strategy, Microsoft
Why We Dropped the Box: Partner Panel on the Need for Business-Class Sync
Ted Hulsy VP Marketing, eFolder
Five Lessons on Hyper-growth from Silicon Valley's Fastest Growing Technology Company
Mark Swendsen Vice President of Sales, Axcient
LAB: Workflows: Practical Application (continued)
LAB: Agreements (continued)
LAB: Procurement (continued)
Establishing Successful Service KPIs
Karl Bickmore President/CEO, CCNS Consulting LLC
Path to Success: Project Management
Path to Success: Accounting & Finance
Raving Fans: Executing Excellence Through Service Delivery
Jeannine Edwards Director of Community, ConnectWise
Agreements and Billing
Erin Arnold President, NextStep Networking
Sales & Quoting
Steve Riat Sales Manager, Nex-Tech
Tips and Tricks & to Get the Most Out of ConnectWise 2013
Kay VanDerLeest Senior Business Consultant, ConnectWise
Jeremy Koellish COO, TekTegrity
Alan Sielbeck President, Safe Network Solutions
Leading the Conversation: Defining the Next Generation Partner
Arlin Sorensen CEO & Founder, HTG Peer Groups and Heartland Leadership Group
15 Core Values That Will Make Your MSP Thrive
Dave Cava Owner/COO, Proactive Technologies
Building a Successful Vertical through Security & Compliance
Dan Collins President, 360 Advanced, P.A.
Supercharge Your Lead Generation Results
Safely Selling and Delivering Managed and Cloud Services to Large Accounts
Matt Moore Consulting Team Manager, ConnectWise
Dan Dickenson CEO, Reboot Networks
Aaron Boone Business Consultant, ConnectWise
Kim Bailey Business Consultant, ConnectWise
Gary Funaro Business Consultant, ConnectWise
LAB: Service Automation
Kipp Stumpf Business Consultant, ConnectWise
Freddy Flis Business Consultant, ConnectWise
Page Moon CIO, Focus Data Solutions, Inc.
Path to Success: Service Delivery
Path to Success: Procurement
Path to Success: Agreements and Billing
Delivering Service Effectively Through Service Level Agreements
Trevor Henke Regional Director of Managed Services, High Touch, Inc.
Service and Product Catalog
Eric Dykes CEO, United Technology Group
Sales and Quoting
Mike Fafinski President, Syand Corporation
Accounting and Finance
John Kleb Partner, Sikich LLP
A New Approach to Customer Acquisition: Win EVERY Managed Service Opportunity
Alex Rogers CEO, ARRC Technology
Accepted MSP Billing Models are Dead: What Can You Do About It?
Chris Johnson CEO, Untangled Solutions, LLC
The Future MSP
Mark Scott CEO, TUC Managed IT Solutions
Getting & Keeping the Seat at the Strategy Setting Table
Managed Service Agreements: Protecting Yourself while Serving your Clients
Brad Gross Founding Partner, Law Office of Bradley Gross, P.A.
Beyond the Technical Assessment – Gauging the Customer’s Own IT Operational Maturity
LAB: Reporting (continued)
LAB: Marketing (continued)
LAB: Service Automation (continued)
*Also available in Round 3
*Also available in Round 4
Leo Reap Senior Partner, IT Resource, Inc.
Laying the Groundwork for the ConnectWise APIs
Amy Hodge Community Manager, ConnectWise
Path to Success: Marketing
Ben Johnson Founder, Liberty Technology
Defining Hunters and Farmers in Today’s Marketplace
*Also available in Round 1
Profit Acceleration Techniques for MSP’s
Building a Social Selling Culture
Kurt Shaver Founder, The Sales Foundry
We Have A Problem. Actually, a Crisis. So, What Do We Do?
LAB: Invoicing & General Ledger Mapping
How to Win in a Consumer Invaded ITWorld
John Lauffer Lenovo Ambassador, Lenovo
Grow Your Profits Without Hiring a Single Tech!
Marco Lavecchia VP Channel Sales, AVG Technologies, Inc.
Backing Up to Move Forward...Three New Ways to Go to Market
Rob Rae Vice President of Business Development, Datto, Inc.
Cloud & SMB Convergence: Where the $$$ Is
Jamie Ferullo Director of Sales, SMB, Ingram Micro
Jason Bystrak Director of Sales, Services, Ingram Micro
Enterprise-Grade Malware Protection That Lowers Your Costs and Pays For Itself
Dima Kumets Product Manager, OpenDNS
Quotes and Proposals for the IT Nation
Brian Laufer Vice President, QuoteWerks
Can I Borrow $50,000 from You? I Promise to Pay It Back When It’s Convenient...for Me
Ryan Goodman Partner, ConnectBooster
NilearOS – ConnectWise, the Video Game
Christopher Schalleur Partner, Nilear
Open New Revenue Streams in Security Services with Cyberoam’s On-Cloud Management
Abhilash V. Sonwane Sr. Vice President – Technology & Product Management, Cyberoam
HP: Simplify, Profitability, & Engagement
Rich Papaioannou Manager, Partner Development & Programs, HP
Dell Software: Better Together for You and Your Customers
Darrin Swan Director of Global Sales and Business Development, Dell Software
Wilson Lee Product Line Manager, Dell Security
Addressing the Latest Internet Security Threat Landscape
Christian Westervelt Sr. Principal Systems Engineer, Sales, Symantec
Attracting and Hiring Rock Star Talent
Mike Schmidtmann Business Consultant, 4-ProfitTodd Billiar Director of Channel Development, VAR Staffing
Transformational Revenue Begins with a Next-gen Managed Service Strategy
Frank Colletti Vice President of Sales, N-able Technologies
LAB: Invoicing & General Ledger Mapping (continued)
Path to Success: Service and Product Catalog
Path to Success: Shared Infrastructure
Unlocking Genius, Leadership & Potential: Mastering Your Priorities and Cultivating Your Culture
Alexander Ford CEO, InfinIT Inc.
Should an MSP Build Their Own CLOUD?
Sam Sandusky President & CEO, Big Sur Technologies, Inc.
Charles Love Director of Service and Cloud Operations, Big Sur Technologies, Inc.
Growing Your Sales with LinkedIn
An MSP unConference: Legal Style
LAB: Configurations: Practical Application
Leo Kelly VP Sales & Marketing, Circle Computer Resources, Inc.
The Ownership Challenge: Which Hat are You Wearing?
MSP to ISV: Tips for a Successful Business Model Migration
Eric Dosal Co-Founder, CEO, BrightGauge Software
Building Vertical Markets and the Herd Effect
Mike Fafinski President and Owner, Syand Corporation
Conflict Resolution: Resolving Issues and Strengthening the Relationship
LAB: Configurations: Practical Application (continued)
Registration Includes your 3-day, 2-night room, event meals, as well as admission to all breakouts, parties and keynote speakers.
Breakout Category LEGEND